Why does my AD management say status Not Connected?

If your AD Management status reads Not Connected, please perform the following checks. 

• Check the AD management feature is enabled. Please click here for instructions about enabling the AD management features. Log into the Hub > Click the Administration tab > Click the AD Connection.
  
  
   
• Verify the admin credentials are up to date. During the AD setup, admin credentials are required to enable the AD management features. If the admin credentials (username or password) were changed, GateKeeper would no longer have permission to read and write to the active directory. Where to check your credentials for GateKeeper Hub AD Connection page or AD connector users.

If you've performed the above checks and the status still reads Not Connected, please contact us at [e-mail].

For any additional questions or concerns regarding proximity settings, computer locking, credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form on https://gkaccess.com/support/ or [e-mail].

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