Why can't I save passwords to my GateKeeper Password Vault?

Troubleshooting the GateKeeper Password Manager

If you cannot add, delete, or update passwords in your GateKeeper Password Vault, please perform the following checks:

Make sure you're login in with your GateKeeper token. You cannot add, delete, or update passwords unless the software is connected to your GateKeeper token. 

Check the connection status with the GateKeeper Hub. Open the GateKeeper Client app and check the connection status with the Hub. The status should say Connected (see the image below). If the status says Not Connected, please contact your GateKeeper Hub administrator for additional help.

Make sure you're using the latest version of the GateKeeper Client app. Please use the following KB articles for help updating your software. How to update your GateKeeper Client desktop software or  Schedule Update for End User Computers

If you still cannot update your passwords, please contact the support team ([e-mail]) for assistance. 

For any additional questions or concerns regarding proximity settings, computer locking, credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form on https://gkaccess.com/support/ or [e-mail].

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