The instructions provided below walk you through adding a Trident App (token) to an existing GateKeeper Enterprise user through the Hub admin console. Before you start, please ensure the following:

• The end user installed the GateKeeper Trident app - Download the GateKeeper Trident App
• The end user's Trident App serial number - How to find your Trident app serial number
  
  

How to add a Trident token to an existing user through the GateKeeper Hub.

1. Open Google Chrome/Firefox.

2. Log in to the GateKeeper Hub and click the Users tab on the left. 

3. Select the user's account and under the Action section, click Tokens.

 

4. To add a new token, click the +Add Token button. 

5. Select either Android or iPhone and then fill in the Serial Number. For Trident app users, the serial number is displayed on the app's home screen.

7. Click Validate next to the Serial Number field to proceed to the next step.

                                               

8. The MAC address will be updated automatically. If you’re registering a token for a user, select ‘Reset PIN at next login’. This allows users to change their PIN at the next login. Otherwise, choose a PIN for the token.

*Important Note* If the serial number does not validate, check that the end user provided you with the correct serial number.

9. Click Save Changes to add this token to the user's account. Done!

For any additional questions or concerns regarding cryptographic encryption, security, continuous authentication, proximity settings, computer locking, credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form on https://gkaccess.com/support/ or [e-mail].

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