If you're receiving an Incorrect Password message on Kiosk Mode enabled PCs, please verify the password and domain name are correct. For Windows local credentials, the domain name is the computer name. See the instructions below.
For Windows machines, click on the Start Menu, type ‘cmd’ and hit Enter. On the command prompt, type ‘whoami’ and hit Enter. This will return you the domain and username in the format:
After verifying the password and domain name is correct and that you cannot unlock the computer with the token, please contact the GateKeeper support team for further assistance at firstname.lastname@example.org.
For any additional questions or concerns regarding GateKeeper® continuous authentication, proximity settings, computer locking, credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form on https://gkaccess.com/support/ or email email@example.com.