The Client Logs page displays the audit logs collected from every GateKeeper-enabled computer. These logs provide information regarding when computers were locked and unlocked using GateKeeper, which websites were visited by GateKeeper users, failed logins, and other events.
By selecting 'GateKeeper Lock' under the 'Event' column, Hub Admins can observe all GateKeeper locking activity.
This feature requires a GateKeeper Enterprise, either Advanced or Ultimate GateKeeper Enterprise Subscription. Requires the GateKeeper Hub v3.11.3 and later. Please click here to learn more about the GateKeeper tiers.
How to see why GateKeeper locked the computer.
1. Log into your GateKeeper admin console using your GateKepeer Hub URL.
2. Click "Audit Logs".
3. Click "Client Audit".
4. From the Events dropdown list, select "GateKeeper Lock".
5. Type or choose a user from the dropdown list.
6. Click "Search".
7. Under the Events column, hover your mouse icon over GateKeeper Lock, and the software will display the type of lock event: Proximity, Button, Timeout, or Inactivity.
GateKeeper Lock Message Explained
Proximity:
If you receive this message, the GateKeeper software locks the computer because the following proximity lock conditions have been met:
- The token is no longer within the unlock range
- Motion detected, and the token is moving away from the computer, and
- No keyboard or mouse activity is reported by the OS
Button:
If you receive this message, the GateKeeper software locks the computer because the token's (Trident or Halberd) button has been pressed.
Inactivity:
If you receive this message, the GateKeeper software is locking the computer because the software is no longer receiving keyboard or mouse activity from the OS and has locked the computer after a pre-defined amount of time.
Timeout:
If you receive this message, the GateKeeper software is locking the computer because it has suddenly lost communication with the token for a pre-defined amount of time. The default setting is 30 seconds. An example would be if you're changing the battery.
For any additional questions or concerns regarding proximity settings, computer locking, credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form at https://gkaccess.com/support/ or email support@gkaccess.com.
Comments
0 comments
Please sign in to leave a comment.