I am a Hub Admin, and I am unable to add a new user to group.

If there is a problem with adding users to groups or issues updating any Hub setting, please do the following checks:

Step 1) Check that you're running the latest version of the GateKeeper Hub; please click here for help updating your Hub. For Cloud GateKeeper Hub instances, you're Hub will always be up to date.

Step 2) Try refreshing the page using Ctrl + Shift + R to refresh the cookies and download any changes to the website.

If you cannot make changes to the GateKeeper Hub settings, please contact GateKeeper support at [e-mail].

For any additional questions or concerns regarding faster 2FA, proximity settings, computer locking, password management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form on https://gkaccess.com/support/ or email [e-mail].