What to do if updating the GateKeeper Client fails or does not start when using the GateKeeper Hub?

The following article provides troubleshooting steps when updating the GateKeeper Client application fails when using the GateKeeper Hub schedule update utility. Please reference the setup guide to ensure you have properly scheduled the update. Schedule GateKeeper Client software updates for computers.

Troubleshooting steps:

1. Ensure NO GateKeeper users are connected to the computer. The update process CANNOT begin while a GateKeeper token is actively connected to the computer. 

2. Ensure the target computer is running at least GateKeeper Client version 3.12.28. Older software versions do not support this update feature. Please click here to see the other methods for deploying the update. 

3. Clear the installation queue. Click the CLEAR STATUS button next to the update message. This should clear the queue allowing the Hub to make another request to update the computer.  

For any additional questions or concerns regarding proximity settings, computer locking, credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form on https://gkaccess.com/support/ or email [e-mail].

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