Adjusting your lock and unlock range for GateKeeper (Single-user version).

Changing your login and logout distance.

Did your computer lock while you were working? First, make sure your USB sensor is pointing towards your GateKeeper token without any obstruction (nothing blocking the USB sensor).

Next, adjust your lock range and change your Lock Delay settings to optimize for your computer's environment. 

Quick links:

How to make the computer unlock faster.

How to make the computer unlock only when I'm very close.

How to make the computer lock faster.

How to make the computer lock when I'm farther away.

How to make the computer lock faster?

GateKeeper Client Version 3.11.35 and below

1. Open your GateKeeper Client application on your PC by pressing the Windows key on your keyboard and start typing "GateKeeper".
2. Move the Lock dial right to decrease the lock range (locks sooner). Now your computer lock faster when you leave. The default lock setting is 25. Try moving the bar to between 40-50.

Changing your lock and unlock distance.

How to make the computer lock when you're farther?

GateKeeper Single-User Client v3.11.35 and below

1. Open your GateKeeper Client application on your PC by pressing the Windows key on your keyboard and start typing "GateKeeper".
2. Move the Lock dial left to increase the lock range (locks farther away). Now your computer will lock slower when you leave. This will help prevent unintended locking events. The default lock setting is 25. Try moving the lock range to 10 or 15. The maximum distance the GateKeeper can lock your computer is at lock setting 0.

Changing your lock and unlock distance.

How to make the computer unlock faster?

GateKeeper Single-User Client v3.11.35 and below

1. Open your GateKeeper Client application on your PC by pressing the Windows key on your keyboard and start typing "GateKeeper".
2. Move the Unlock dial left to increase the unlock range (unlocks from farther away). Now your computer will unlock faster when you approach. This will help prevent lag and latency when logging in. The default unlock setting is set to 70. Try moving the unlock notch lower to around 50-60 and see if that helps. 50 is the fastest login range - likely to unlock just as you sit down. 

Changing your lock and unlock distance.

How to make the computer unlock only when I'm very close?

GateKeeper Single-User Client v3.11.35 and below

1. Open your GateKeeper Client application on your PC by pressing the Windows key on your keyboard and start typing "GateKeeper".
2. Move the Unlock dial right to decrease the unlock range (unlocks only when close). Now your computer will unlock slower when you approach. This will help prevent unintended logging in events. The default unlock setting is set to 70. Try moving the unlock notch to 80-85. 

If you would like to unlock a computer by touch, change the Proximity Lock Method.

Changing your lock and unlock distance.

Computer keeps locking while I'm working

Please change the lock and unlock levels according to your needs and environment. Remember to wearing the GateKeeper token outside of your pockets, and attach the USB receiver to the front of the computer or taped to the monitor for optimal performance. It is also recommended to use more than 1 USB sensor to maximize performance.

Additionally, if you go to the Settings tab on the left, you have more options to adjust the locking response time.

Under Lock Settings, you have Motion Detection Sensitivity. Choose a level of sensitivity to motion to force the computer to lock faster. High motion sensitivity will allow the computer to lock quicker. If the system is locking too much while you are sitting at your desk, reduce the motion sensitivity to the Low level.

The Signal Quality Bias Factor is an advanced feature for adjusting the unlock and lock distance on the GateKeeper client software. Add a bias to signal quality to prevent computers from locking while you are working. This setting can be adjusted in the Client or Hub software.

A positive bias improves signal quality, while a negative bias reduces it. If the signal quality is too low, add a positive bias. If it is too high, add a negative bias.

If you are using an Android as your key fob and your computer is unintentionally locking, you must place your phone closer to your computer. The Bluetooth chip in your phone is at the top of your phone so it would help if the top of your phone was pointed towards your computer.

For any additional questions or concerns regarding GateKeeper® continuous authentication, 2FA/MFA, proximity settings, computer locking, credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form on https://gkaccess.com/support/ or email [e-mail].

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