The GateKeeper Halberd token and the GateKeeper proximity USB sensor (Bluetooth receiver) should ALWAYS be in direct line-of-sight to ensure the best performance and accuracy in locking/unlocking the workstations. We recommend wearing the GateKeeper Halberd token around your neck on a lanyard or carrying it around your waist on a carabiner. The closer the key is to the receiver, the better performance.
We highly recommend using a USB extension cable to help create your most optimal environment. Please refer to our data sheet on how best to go about this here called "Proper use of your GateKeeper USB Extension Kit".
For any additional questions or concerns regarding proximity settings, computer locking, credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form on https://gkaccess.com/support/ or email email@example.com.
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