How to mass upload multiple GateKeeper user accounts at once.

Upload multiple users to GateKeeper all at once.

How many GateKeeper user accounts you would like to add at once is up to you.

1. Open Google Chrome/Firefox. Log in to the GateKeeper Hub and navigate to the Users page. Click Add Users.

2. Select Add from file to upload multiple users via CSV file.

3. Selecting Add from file brings up this pop-up window. 

4. Download the CSV template and input all the desired users into the file.

Notes for allowing GateKeeper to prepare your bulk upload sheet and assign users tokens.

Please fill out all the following information:

- Full name (First and Last Names) of all users needing a GateKeeper token

- Department name. Enter the same name in the "Department" column as the desired Group for each user. This streamlines onboarding by allowing you to easily add multiple users to the same Group later from the "Add users to the Group" tab, filtering by the specified Department. 

You can put "General" if there isn't any specific department. (Please do not empty this column).

- Email address. If users do not have an email address, please create one using the email format. [e-mail]. A working email address is not required.

The user's phone number, employee ID, and password columns can be empty.

For AD or Azure AD users, please type your company’s domain name. To find your domain name open a Command Prompt, typing “whoami” all one word, and then pressing Enter. The prompt will return the domain name and login username in the following format: domain name/username 

How to find my username and domain on my computer.

Tips:
1. If computers are configured to Kiosk Mode (shared login), leave the Domain, AzureAD, and Username fields blank.
2. For users unlocking computers with individual Windows local accounts, use the computer name as the domain (in ALL CAPS) and indicate 'YES' or 'NO' for AzureAD status in Column F.
3. For users using specific domain accounts, specify the domain name and indicate 'YES' or 'NO' for AzureAD status in Column F.

- Serial Number. For Halberd tokens only.

NFC cards cannot be added using a bulk upload form. 

Please click the link below to register the NFC/RFID card to the user. 

How to register the NFC/RFID card for an existing GateKeeper user?

- PIN. This will be a temporary PIN; we recommend using the last 5 numbers of the Token's serial number for a faster onboarding process. Users will create their own PINs during the first setup.

- Reset PIN. Type Yes.

5. Click or drag the file into the designated area on the screen to upload the users to the Hub.

6. Once you have uploaded the file, click Next.

7. Once the file is uploaded, look for any incorrect information regarding the tokens.

8. If none are found, click Next.

9. The next page will be where you can upload credentials for each user.

10. Click Next.

11. Look over the information and click Save Users to finish uploading users.

If the user information already exists, you can't add it to the Hub. Please verify the correct user's Full name and email address.

For any additional questions or concerns regarding proximity settings, computer locking, credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form on https://gkaccess.com/support/ or email [e-mail].

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