GateKeeper automatic unlock not working.

If your GateKeeper is set to automatic unlock/login, and it is not working, please follow the directions below. If you just turned on your computer, it will take a few seconds for all programs to come online, including GateKeeper - please be patient while it loads.

1. Please make sure that your Unlock Method is set to "Automatic Login" in your Settings for GateKeeper. 

To check:

• Open your GateKeeper Client desktop application.
• Navigate to the Settings tab in the bottom left corner.

• Under Unlock Settings, go to Unlock Method section, select the Automatic Login option.

• If Automatic Login is selected, please make sure your user profile has permission to access that particular computer. Please contact your administrator to check.
• If you are not the only user profile allowed on this computer, then Automatic Login will only work if GateKeeper detects only your key in range - if other keys nearby are detected, the system will not know which user profile to automatically log in and instead present them all as options.

2. If you are using the Trident app, please make sure that both your phone's Bluetooth and the Trident app are turned on. 

To turn on the Trident App:

• 1. Open the Trident App
• 2. On the top right toggle the ON/OFF switch to ON. 

(The Trident app icon should appear in the top of your screen)

3. Your Halberd may be out of battery.

To check to see if your Halberd is out of battery:

1. Take out the battery of your Halberd.
2. Insert it back in.
3. If it does not beep then you need to replace the battery.

Hold down the action button on the side of the Halberd for 5 seconds.

If the Halberd does not beep, then the battery needs to be replaced.

If you have any other questions regarding how to login and logout of your PC using proximity authentication, please read more at www.gkaccess.com or contact us at [e-mail]. 

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