Can I log in if the GateKeeper Hub is down?

Yes. Locking and unlocking functions will continue as normal. Each GateKeeper-enabled computer maintains a list of approved users in case the Hub is temporarily down. The only limitation is that the GateKeeper end users will not be able to add/edit/delete passwords and tokens while the GateKeeper Hub is not connected/down. Please click here to read more and continue below for troubleshooting steps. 

GateKeeper Cloud Hub Admins

The GateKeeper Hub Cloud website (admin console) will always be active. Hosting notes: redundant hosting environment with 24/7 monitoring and 99.95% uptime, daily backups, ongoing feature development, cutting-edge update process, and security updates ensure the stability of the GateKeeper Hub web application. Please click here to read more in the SLA.

If your Hub instance is NOT available, please contact the GateKeeper Support ([e-mail]) team for help accessing your GateKeeper Hub Cloud instance.

GateKeeper On-premise Hub Admins

The GateKeeper Hub website (admin console) is maintained by your organization's network and database infrastructure. The GateKeeper support team has no access to these machines for direct support. Please contact your network admin for help restoring your access. For admins, please begin by using the following resources or contact the support team ([e-mail]) for questions:

GateKeeper On-premise Hub Troubleshooting tips

For any additional questions or concerns regarding proximity settings, computer locking, credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form on https://gkaccess.com/support/ or email [e-mail].

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