Can I log in if the GateKeeper Hub is down?

If you have chosen the cloud version of the GateKeeper Hub admin console, you're Hub will always be active.

If you installed the on-premise version of the GateKeeper Hub admin console:

If the user has gone through the setup process before while connected to the GateKeeper Hub on-premise version (registering a token and creating a PIN), they will be able to log in to their computer.

For instructions on how to connect the client application to the Hub please follow the instructions on this link.

The only limitation is that the GateKeeper user will not be able to add/edit/delete credentials and tokens while the GateKeeper Hub is not connected/down. Locking and unlocking functions will continue as normal.

For any additional questions or concerns regarding proximity settings, computer locking, credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form on https://gkaccess.com/support/ or email [e-mail].

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