Why are some options grayed out so I can't edit?

Certain GateKeeper options may be greyed out and not available to a user. If you hover over a grayed out field, a pop-up will explain the reason why the field is grayed out.

1. Some options (such as Advanced Settings) are grayed out because they are only available in the Enterprise version of GateKeeper. 

If you are on the Enterprise version and the field is grayed out, it means your administrator has chosen to gray out those particular fields to prevent individual users from changing preset settings.

 

2. On the personal user version of GateKeeper, the options are grayed out because they will only be available with the GateKeeper Enterprise version. 

For any additional questions or concerns regarding proximity settings, computer locking, or credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form on https://gkaccess.com/support/ or email [e-mail].

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