How to set up an Alert in GateKeeper Enterprise.

GateKeeper Alerts - Setup

There are two types of alerts IT admins can receive: User Alerts and System Alerts. Never miss critical alerts.

User Alerts

Add Alert

To add your own custom alerts, click Add Alert.

Enter the Name and Description for your Alert. Then click Next to proceed.

Then you can select the events to assign to the Alert. Click Next.

Below is a list of all the “Events” options available. Alerts can be received through email, SMS, and desktop notifications.

• Admin Login
• Application Password Used
• Client Update Failed
• Client Update Started
• Client Update Successful
• Console Connect
• Console Disconnect
• GateKeeper Lock
• GateKeeper OTP Unlock
• GateKeeper Service Started
• GateKeeper Service Stopped
• GateKeeper Unlock
• Login Failed
• Non-GateKeeper Lock
• Non-GateKeeper Unlock
• Password Deleted
• Password Registered
• Password Updated
• Recovery Code Used
• Remote Connect
• Remote Disconnect
• Session Locked
• Session Logoff
• Session Logon
• Session Unlocked
• Token Deleted
• Token PIN Reset
• Token Registered
• User Connected
• User Disconnected
• User Registered
• Web Password Used

Then you can select the computers to assign to the Alerts. Click Next.

Then you can assign users to be a part of the Alerts. Click Next.

Then you can select the Delivery Method, Delivery Schedule, and Alert recipients. Click Next.

If you hover over the What’s this? option, it will explain what is meant by Average Alerts Per Day.

To view what events you have selected to be alerted on, click Check Selected Events.

If everything looks correct, click Save to add your new Alert to the Hub.

Manage Alerts

If you need to make any changes to an Alert, hover over the alert and click Profile.

This will bring up the “Manage Alert: [Alert’s name]” side panel window that opens up to the Profile tab. Here, you can change the description of the alert. Click Save Profile.

On the Delivery tab you can change the delivery method, delivery schedule, and Alert recipients.

On the Events tab, you can change the selected Events for the Alert. Click Save.

On the Computers tab, you can change which computers to receive alerts on.  Click Save.

On Users tab, you can change which users to receive alerts on. Click Save.

System Alerts

Manage System Alerts

Hover over either the GateKeeper Software Update or Low Battery alert. Click Profile.

Toggle the Alert on or off. Click Save Profile. Then, click the Delivery tab.

On the Delivery tab, you select Delivery Method, Delivery Schedule, and alert recipient(s). Click Save.

For any additional questions or concerns regarding Alerts, proximity settings, computer locking, credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form on https://gkaccess.com/support/ or email [e-mail]. 

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