1. Please contact your GateKeeper account manager. They will facilitate shipping your custom license and hardware needs. Or email firstname.lastname@example.org to request a renewal of the license or purchase from either the online store or one of our channel partners.
2. Your GateKeeper license will be available in your GateKeeper Customer Portal account. The customer portal can be accessed at https://gkchain.com/portal/login. Log in and download your Licenses.
3. If you have not already done so, you will need to download and install the GateKeeper Hub which will allow you, as the admin, to upload your purchased licenses and begin deploying GateKeepers to your network. You can download it from the Customer Portal in the SOFTWARE tab. Install on any computer on the network.
4. From the GateKeeper Hub, go to the Administration page by clicking on the gear icon in the top right corner on the Hub.
5. On the Administration page, click Hub Administration.
6. Navigate down to the Licenses section and click + Add License to locate the downloaded license file after purchase.
7. Once you have selected the license, click Upload to finish updating your license to the Hub.
All set. Now you can have as many users as licenses you have purchased and uploaded to your GateKeeper Hub.
You are also welcome to purchase backup Halberd key fob tokens in case employees lose them.
You can also purchase additional USB proximity sensors if you have more computers users need to access. We highly recommend 2 per workstation for optimal performance.
Q) How does pricing work? What's included with an annual license?
A) An annual license includes the necessary software and hardware for 1 user and 1 computer.
For any additional questions or concerns regarding proximity settings, computer locking, credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form on https://gkaccess.com/support/ or email email@example.com.
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