If your SIGNAL QUALITY is below the Lock Level and the computer is still unlocked, there could be several reasons for the delay:
The GateKeeper locking decision is based on 3 factors:
- Signal Quality
- Keyboard Activity
The token must have 1) signal, 2) must be in motion (going away), and 3) there must be no keyboard or mouse activity. These safeguards are put in place to ensure that the user does not experience unintended lock events.
Inactivity Lock Method:
Inactivity Lock Method will lock the computer if the user is inactive for the specified time. Use Lock Workstation if you are the only user and Disconnect Session if multiple people use this computer.
Token Visibility Timeout:
The computer will lock if signal is abruptly lost (no data packets are received) with the token within this Token Visibility Timeout period. This typically happens when the token moves away too fast or the user may be blocking the signal with their body.
Lock Delay Timeout:
GateKeeper will delay locking the computer after a lock decision has been made for this Lock Delay Timeout period. Choose a value for this delay if you want to prevent the computer from locking immediately when you walk away. Or, set to zero if you wish to lock as soon as possible.
Important: This lock delay will only apply when the computer is locked due to proximity.
Motion Detection Sensitivity:
GateKeeper is designed to know when a user is walking away. The sensitivity level can be set to "High" to lock sooner.
Different environments produce different results for the locking and unlocking distance. A closed office with more walls will result in quicker locking while open-area offices will require more distance to lock. If you would like your computer to lock sooner, please open your GateKeeper desktop application and on the Dashboard, adjust the lock level.
If your computer did not lock because your token disconnected, please make sure that your token is turned on. If you are using your phone as your token, make sure your Bluetooth is turned on and that the Trident app is also turned on and running in the foreground.
If your GateKeeper is connected and the computer is not locking, please open your GateKeeper Client desktop application, go to Settings tab and under "Lock Settings", click the dropdown next to Proximity Lock Method.
Make sure your Proximity Lock Setting is NOT set to "Disabled" and instead, "Lock Workstation" should be selected.
For any additional questions or concerns regarding security, proximity settings, computer locking, credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form on https://gkaccess.com/support/ or email email@example.com.
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