Automatic unlock not working with 2 people.

If you have multiple users assigned to a computer AND also have Automatic Unlock set for the Unlock Method, then you must select which user to log in. Automatic Unlock cannot function since the computer does not know which person to log in. If you wish to use the Automatic Unlock function, please only have 1 user assigned to that computer.

We highly recommend using either PIN Login or Touch Login. Now the computer will have definitive authentication intent from the correct user.

For any additional questions or concerns regarding proximity settings, computer locking, credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form on https://gkaccess.com/support/ or email [e-mail].

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