Can't log in. "An unknown error has occurred." message at login.

If you are unable to login with your GateKeeper token and see a message saying, "An unknown error has occurred" on the login screen, please follow the steps below to resolve the issue. 

1. Please restart your computer.

2. Attempt to log in again using your GateKeeper token.

3. If you're able to log in, please open the GateKeeper Client dashboard, then click the Help tab in the lower-left corner.

4. Enter your email address and description of the problem. Then click the Submit tab to send a report of what caused the error to help GateKeeper diagnose the error. 

What to do if resetting my computer does not work. 

Please email our support team at [e-mail]. An agent will follow up to resolve this issue. 

For any additional questions or concerns regarding the unknown error, please contact GateKeeper Enterprise support using the Support Ticket form on https://gkaccess.com/support/ or email [e-mail].

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