How to reset the PIN to my token if I've lost my key fob.

If you lost/misplaced your token or forgot/don't remember the PIN for your token, please reset PIN using the directions below. If you do not have your token or forgot your PIN, you must have your IT admin reset your PIN from the GateKeeper Hub.

Solution:

To reset the PIN for a GateKeeper token from within the GateKeeper Hub:

1. Open Google Chrome/Firefox web browser.

2. Log in to the GateKeeper Hub.

3. Navigate to the Users tab then click GateKeeper Users page.

4. Hover over the user's account, navigate to the Actions category, and select the Manage option.

5. Hover over the desired token's Actions category. Click Change PIN.

6. Create your new PIN, retype PIN to Confirm, and click Save.

7. The user must type their PIN on the login screen to complete the change.

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To reset the PIN for a GateKeeper token from within the GateKeeper Client:

1. Open your GateKeeper Client application on your PC by pressing the Windows key on your keyboard and start typing "GateKeeper".

2. Go to the Tokens tabs.

3. Click the icon next to the token whose PIN you would like to update.

4. Create a new PIN. 

5. Click Save Changes to immediately update the PIN.

*Note: The user MUST be connected to the computer using their GateKeeper token to change their PIN.

For any additional questions or concerns regarding proximity settings, computer locking, credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form on https://gkaccess.com/support/ or email [e-mail].

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