The GateKeeper Users page lets you add new users to the GateKeeper Enterprise from the Hub, it also displays the accounts of all the users registered on the GateKeeper network with their names, email, phone number, department, group(s), token(s), and credentials.
Each user must be licensed to use GateKeeper, so your subscription license must have sufficient seats. If you need to add more seats, login to your customer portal and add more users to your subscription license.
Add new employees to GateKeeper instantly.
Add new users to the GateKeeper Hub. Also displays all user accounts registered on the GateKeeper network with their names, email, phone number, department, tokens, Groups, and credentials.
Add New Users
Users can be added to the GateKeeper Hub either from the Client desktop application or the Users tab in the Hub.
Add a Single User
Click Add Users.
Enter the name, email, phone number, and department for the user, and click Next.
Enter the information to be added to the account. You can click Validate Tokens now to check if the token’s serial number has been filled in correctly, or GateKeeper will confirm automatically, later.
Alternatively, you can leave the fields empty and skip this step.
You can then add the different credentials you want the account to have.
Alternatively, you can leave the fields empty and skip this step.
Verify the information is correct, then click Save User to add the user to the database.
Add Multiple Users
On the GateKeeper Users page, click + Add Users.
Select either Add from Active Directory or Add from file to upload multiple users via CSV file.
Selecting Add from file brings up this pop-up window.
Click Download the CSV template and input all the desired users into the file.
Click or drag the file into the designated area on the screen to upload the users to the Hub.
Once you have uploaded the file, click Next.
Once the file is uploaded, look for any incorrect information regarding the tokens. Click Next.
The next page will be where you can upload credentials for each user. Click Next.
Look over the information and click Save Users to finish uploading users.
Manage Users Page
To view a user’s details or to add a new token and/or credential, go to the GateKeeper Users page.
In the Actions column, click Profile next to the desired user.
A side panel window will appear from the right side of the screen.
At the Manage Users page, you can view the profile of the user, what Group they are in, their tokens, and their credentials.
The user’s name, email address, phone number, and department are displayed here.
Shows the Group(s) that the User is assigned and which Group(s) the user does NOT have access to. If a user needs access to a computer, they need to be added to the Group that the computer is in.
To add or revoke access to a Group for a user, go to the Actions column.
Click Revoke for the Group that the user that is already a member of or Add for the Group that the user does not have access to.
Add or Delete GateKeeper Tokens
All the tokens associated with a user (phone with Trident app or Halberd) will be displayed here with their Type, Serial, MAC Address, and Battery status last recorded on the token.
If you misplace your token, please inform your admin and ask them to delete the token from your user account to avoid anyone else from potentially using the token. Click here for instructions.
If you forgot the PIN associated with your GateKeeper token, you can reset it by going to the Actions column and clicking Change PIN next to the desired token.
Enter your new PIN, retype new PIN, and click Save. Now you can access your credentials with the new PIN. If you want to create a new PIN after you log in, you can select the Reset PIN at next login option.
To register a new token, click Add Token.
Select the type of token (Halberd, Android, iPhone, Smart Badge) and then enter the serial number printed on the inside the battery cover. If you are using your phone as your GateKeeper, please open your Trident app to find your soft token serial number.
The MAC address will get updated automatically, choose a PIN for the token, retype PIN to confirm. If you’re registering a token for a different user (e.g. admin onboarding a new employee), check ‘Reset PIN at next login’. This will allow the end-user to change their token’s PIN at their next login. Click Save to add this token to the user. Now all the credentials are associated to this token as well.
All credentials (Web, OTP, Mac Local, Windows Local) associated with a user will be displayed here. If you have added the user using the GateKeeper client application, then the credential (domain, local) the user’s token was registered with will be displayed here.
To update an existing credential, such as changing a username or password, under the Actions column, click Edit next to the desired credential.
After making the changes, click Save Credential.
To add a new credential to an existing user, click Add Credential.
* You can also add credentials using the GateKeeper Client desktop application or GateKeeper Chrome extension (websites only).
Select the type of credential (Web, OTP, Mac Local or Windows Local), enter the domain, and username manually or get it from the Active Directory by clicking ‘Get from AD’.
Leave the password field blank to update it later from the lock screen on any computer your credential has access to.
Click Save Credential. Now all the tokens the user has can be used to log in using this credential.
NOTE - To add login credentials for a local account, enter the computer name as the Domain.
Update AD Accounts
IT admins can change each users' Active Directory (AD) passwords and accounts directly from the GateKeeper Hub to save a tremendous amount of time and effort. Admins can also create new AD accounts from here.
- Log in to your GateKeeper Hub.
- Go to the Users tab on the left side.
- Click AD Management in the dropdown.
- Hover over a username and click "Update Account" or "Change Password" under the Actions column on the right side.
Admins can update Active Directory accounts - enable/disable and account expiration date.
Change AD Password:
Admins can update/reset Active Directory passwords, force users to change password at next logon, prevent user from changing password, generate a secure password, and set password expiration to never expire.
For any additional questions or concerns regarding proximity settings, credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form on https://gkaccess.com/support/ or email firstname.lastname@example.org.
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