If you purchase the monthly GateKeeper Enterprise recurring license, then your license will renew on the same day of the month that you initially subscribed. So for example, if you bought your license on the 15th of May, it will renew on the 15th of June and so on.
If you purchase the annual GateKeeper Enterprise recurring license, then your license will renew on the same day of the year that you initially purchased. So for example, if you bought your license on the May 15th 2019, it will renew on the May 15th 2020 and so on.
The date of your first purchase will be your billing date for all licensed users. If you purchased seats multiple times for your GateKeeper Enterprise subscription license, then each payment after the first one will be prorated so that your recurring license renews for all seats on the same day. So for example, if your first purchase of a CORE Enterprise subscription license for one user at $36 per user per year is on Jan 1st, 2020, then your billing date for all users is Jan 1st. If you purchase one more seat for a second user on July 1st (6 months later), then the immediate prorated cost is $18 (for the 6 months left to go until Jan 1st, 2021.
A valid credit card is required to ensure that renewals occur automatically. If your credit card has expired or is no longer valid, the license renewal may fail causing the license to be deactivated on the renewal date which will disable all access to the GateKeeper Hub.
You can choose to cancel your license at any time. It is important to note that there is no refund for any time left on the license.
All hardware items are one-time only costs. Buyer is responsible for any customs, duties, shipping, and handling costs.
For any additional questions or concerns regarding continuous authentication, proximity authentication, 2FA/MFA please contact GateKeeper Enterprise support using the Support Ticket form on https://gkaccess.com/support/ or email firstname.lastname@example.org.
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