What do I do if my password does not auto-fill on a website.

First, please make sure you have a password saved for this website URL. Click on the GateKeeper icon in your web browser to see all passwords saved for that website. Please also note that every website has implemented different rules regarding their login page and may not allow auto-fill. In this case, please retrieve your username and password to copy and paste it into the fields.

If the GateKeeper Password Manager Extension does not auto-fill username and password automatically, please use the instructions below to retrieve your username and password to copy & paste into the login page. Not every website is made "auto-fill friendly" as some are out-of-date and others may simply not allow the auto-filling function. The function's ability is at the discretion of each website.

1. Open the GateKeeper Password Manager extension by clicking the GateKeeper icon.

2. Click Open GateKeeper Password Vault to see all your passwords.

3. Find your account and click Edit next to it.

4. Copy & paste the username and password into the fields on the login page.

For any additional questions or concerns regarding authentication, proximity settings, computer locking, credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form on https://gkaccess.com/support/ or email [e-mail].

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