How to reset the PIN to my token if I've forgotten my PIN - free version.

If you've enabled TOTP and Email login, login using this option. Then, open the client app to change your token's PIN.
If you can no longer access the computer using a GateKeeper method (email and TOTP, trident app), you'll need to reset your GateKeeper software to the default settings to register your token again. Resetting the software to default settings will delete your GateKeeper account and all passwords currently stored in GateKeeper.

To reset the PIN for a GateKeeper token from within the GateKeeper Client:

1. Open your GateKeeper Client application on your PC by pressing the Windows key on your keyboard and start typing "GateKeeper".

2. Go to the Tokens tabs.

3. Click the icon next to the token whose PIN you would like to update.

4. Create a new PIN. 

5. Click Save Changes to immediately update the PIN.

*Note: The user MUST be connected to the computer using their GateKeeper token to change their PIN.

For any additional questions or concerns regarding proximity settings, computer locking, credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form on https://gkaccess.com/support/ or email [e-mail].

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