Enabling or Disabling OTP Login on GateKeeper Enterprise.
One-Time Passcode-based computer login is an alternative login method for users who do not have their GateKeeper™ tokens with them. The OTP login method requires the user to enter their email address and a one-time-passcode generated by an authenticator app on their phone (Google Authenticator, Microsoft Authenticator, etc.) to log in to their computer by scanning a QR code.
This method of authentication is disabled by default on the GateKeeper Hub.
In order to change it - Enable or Disable - please follow the steps below.
- Log in to your GateKeeper Hub using your browser (Chrome, New Edge, Firefox).
- Navigate to the Group Settings page.
- Click on the Global Settings button.
- Select or de-select the Backup Login using One Time Passcode checkbox. If you want to let users login to their computers with OTP, select this option. If you want to prevent users from being able to login using OTP, deselect this option.
- Click Save Changes.
Directions for end users to set up OTP login with their phones:
For any additional questions or concerns regarding proximity settings, computer locking, credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form on https://gkaccess.com/support/ or email firstname.lastname@example.org.
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