I walked away but the computer didn't lock.

Locking Decisions by the GateKeeper Proximity Engine.

If your PC did not log off/lock when you walked away, you may just need to keep walking and the computer will lock. The GateKeeper utilizes both RSI signal, motion detection, and keyboard/mouse activity to give the most accurate results.

Solution: Increase Lock Range to 45-50%.

1. Open your GateKeeper Client application on your PC by pressing the Windows key on your keyboard and start typing "GateKeeper".
   
   
2. Move the Lock dial right to decrease the lock range (locks sooner). Now your computer lock faster when you leave. The default lock setting is 25. Try moving the bar to between 40-50.

Changing your lock and unlock distance.

Solution: Click the Lock Button on the Token

The GateKeeper token has a button o the right side that will lock the computer if clicked. If you would like to instantly lock the computer without waiting for proximity to lock the computer, click the button on the side of your GateKeeper token.

Solution: Signal Quality Bias setting.

The Signal Quality Bias Factor is an advanced feature for adjusting the unlock and lock distance on the GateKeeper client software. Add a bias to signal quality to prevent computers from locking while you are working. This setting can be adjusted in the Client or Hub software.

A positive bias improves signal quality, while a negative bias reduces it. If the signal quality is too low, add a positive bias. If it is too high, add a negative bias.

Directions to access Signal Quality Bias Factor feature option:

1. Open your GateKeeper Client application.

2. Click Settings.

3. Click Lock Settings.

4. Scroll down and click Signal Quality Bias Factor.

5. Add a bias to signal quality to prevent computers from locking while you are working. This setting can be adjusted in the Client or Hub software.

A positive bias improves signal quality, while a negative bias reduces it. If the signal quality is too low, add a positive bias. If it is too high, add a negative bias. So if your computer is locking while you're working, select +10 or +5. If your computer is not locking fast enough, select -10 or -5.

Solution: Inactivity Lock Method.

Inactivity Lock Method will lock the computer if the user is inactive for the specified time. Use Lock Workstation if you are the only user and Disconnect Session if multiple people use this computer.

Solution: Token Visibility Timeout setting.

The computer will lock if signal is abruptly lost (no data packets are received) with the token within this Token Visibility Timeout period. This typically happens when the token moves away too fast or the user may be blocking the signal with their body.

Solution: Lock Delay Timeout setting.

GateKeeper will delay locking the computer after a lock decision has been made for this Lock Delay Timeout period. Choose a value for this delay if you want to prevent the computer from locking immediately when you walk away. Or, set to zero if you wish to lock as soon as possible.
Important: This lock delay will only apply when the computer is locked due to proximity.

Solution: Motion Detection Sensitivity setting.

GateKeeper is designed to know when a user is walking away. Set to "High" to lock sooner. 

Different environments produce different results for the locking and unlocking distance. A closed office with more walls will result in quicker locking while open-area offices will require more distance to lock. If you would like your computer to lock sooner, please open your GateKeeper desktop application and on the Dashboard, adjust the lock level.

If your computer did not lock because your token disconnected, please make sure that your token is turned on. If you are using your phone as your token, make sure your Bluetooth is turned on and that the Trident app is also turned on and running in the foreground.

If your GateKeeper is connected and the computer is not locking, please open your GateKeeper Client desktop application, go to Settings tab and under "Lock Settings", click the dropdown next to Proximity Lock Method.

Make sure your Proximity Lock Setting is NOT set to "Disabled" and instead, "Lock Workstation" should be selected.

Solution: Move your USB sensor further back

An easy way to artificially lock the computer sooner is to increase the distance between the user's token and the USB proximity sensor. Place the sensor further back (but not obstructed) from where the token will be on the user. Or face the USB slightly away from the direction of the token. This will result in the computer locking sooner. But be careful to maintain line of sight between the computer's USB sensor and the user's token to ensure no unintended lock events while the user is working on the computer.

For any additional questions or concerns regarding security, proximity settings, computer locking, credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form on https://gkaccess.com/support/ or email [e-mail].

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