How to re-enable the OTP backup registration option.

If someone has dismissed the OTP backup registration process, follow the steps below to restart the OTP registration process.

1. Unlock any GateKeeper-enabled computer using your GateKeeper token (Halberd token or Trident app).

2. Open a file explore window.

3. Go to the following file location: C:\Program Files (x86)\Untethered Labs\GateKeeper Client. 

4. Run the GateKeeper.EmailPrompt.Windows.exe file. The registration prompt will appear. Done!

Additional Resources:

How to setup OTP Backup login option

For any additional questions or concerns regarding proximity 2FA OTP, computer locking, credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form on https://gkaccess.com/support/ or email [e-mail].

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