Hardware (Tokens and Sensors)
Information, troubleshooting, how-to's, and more on GateKeeper authentication tokens. Product questions answered on GateKeeper Proximity login for Windows, macOS, websites and desktop software applications. Information on how proximity locking and continuous authentication works on GateKeeper. Learn how passwordless access control, proximity login, continuous authentication, and faster 2FA can be achieved through GateKeeper Proximity. Learn more at www.gkaccess.com or reach out to the support team at support@gkaccess.com.
NFC/RFID Cards
Troubleshooting for Tokens
- What happens if I remove the GateKeeper USB proximity sensor?
- GateKeeper hardware replacement policy.
- I walked away but the computer didn't lock.
- Do walls, windows, and desks affect the Bluetooth signal?
- Fine-tuning GateKeeper signal.
- How to login to PC with proximity.
Halberd 2FA Hardware Token
- What is a proximity token?
- Does the Gatekeeper Halberd token come with a USB sensor?
- Can my body block the Halberd token signal?
- What is the Bluetooth range of GateKeeper Halberd token?
- Where should I wear my GateKeeper Halberd key fob?
- Battery life of GateKeeper Halberd hardware token?
Trident Mobile App (Software Token)
- Is the GateKeeper Trident App compatible with Android version 13?
- What is the GateKeeper Trident mobile app?
- Login to computer using my phone.
- How to add a new phone with Trident app to GateKeeper.
- How to install the GateKeeper Trident app on your phone.
- Which versions of Android does GateKeeper Trident support?
OTP (One-Time Passcodes)
Fingerprint Biometrics
- How to use fingerprint biometric to login to computer and websites with GateKeeper.
- Does GateKeeper work with biometrics?
- How to enable GateKeeper fingerprint reader option.
- Which fingerprint readers work with GateKeeper proximity?
- Can we use the fingerprint reader built into our laptop to login with GateKeeper?
- Unable to register a fingerprint since it is not an allowed authenticator.