Troubleshooting for Desktop Client Application
Information, troubleshooting, how-tos, and more on GateKeeper Client issues. Product questions answered on GateKeeper Proximity login for Windows, macOS, websites and desktop software applications. Information on how proximity locking and continuous authentication works on GateKeeper. Learn how passwordless access control, proximity login, continuous authentication, and faster 2FA can be achieved through GateKeeper Proximity. Learn more at www.gkaccess.com or reach out to the support team at support@gkaccess.com.
- End User TroubleShooting.
- Token and USB Placement for Best Performance.
- How to make the computer unlock faster (from farther away).
- How to make the computer unlock only when I'm very close.
- How to make the computer lock when I'm farther away.
- How to make the computer lock faster (closer).
- What if computers are close by each other?
- Adjusting your lock and unlock range for GateKeeper.
- How to launch applications automatically at startup.
- How to login by pressing Enter key with GateKeeper.
- Why do I have to select a username at login?
- First time logging in for users.
- How to reconnect token to computer.
- What does the end user see at login?
- PC is not unlocking.
- Laptop keeps locking.
- PIN is not working at login.
- Error: Unable to find token.
- Can't log in. "An unknown error has occurred." message at login.
- "Error: Invalid PIN" on login screen.
- GateKeeper login option not showing up at login.
- GateKeeper automatic unlock not working.
- How to reset the PIN to my token if I've forgotten my PIN - free version.
- How do I add a new token if I don't have my old token?
- Will I lose my data if I upgrade the Client software?
- How do I know if my application will work with the password manager in GateKeeper?
- Automatic unlock not working with 2 people.
- Why do I have 2 GateKeeper user accounts?
- How to make the GateKeeper icon reappear on desktop applications.
- What's the difference between lock, switch user, and sign out?