Troubleshooting for Desktop Client Application
- First time logging in for users.
- PC is not unlocking.
- Laptop keeps locking.
- What does the end user see?
- How to reconnect token to computer.
- How do I add a new token if I don't have my old token?
- Can't log in. "An unknown error has occurred." message at login.
- PIN is not working.
- Error: Invalid PIN
- Error: Unable to find token.
- GateKeeper automatic unlock not working.
- GateKeeper login option not showing up at login.
- Will I lose my data if I upgrade the Client software?
- What to do if my GateKeeper Retail Client software update fails.
- How do I know if my application will work with GateKeeper's Custom App feature?
- Automatic unlock not working with 2 people.
- Why do I have 2 GateKeeper user accounts?
- How many tokens can I pair with the retail software?
- What's the difference between lock, switch user, and sign out?
- What is the difference between lock and disconnect session?
- Is the GateKeeper Client desktop application required?
- How would Touch Login mode work if I am running thin clients on my network?
- How to update the Client software.
- Change AD passwords in GateKeeper.
- Can users log in with their Windows passwords?
- What's my computer's domain name?
- What's my computer's name?
- How to find my username and domain on my computer.
- Can I use Win+L to lock computer with GateKeeper?
- Sleep, shut down, restart computer with GateKeeper.