Troubleshooting for Desktop Client Application
- GateKeeper Client explained.
- Can't log in. "An unknown error has occurred." message at login.
- How to reconnect token to computer.
- Why do I have 2 GateKeeper user accounts?
- How many tokens can I pair with the retail software?
- What's the difference between lock, switch user, and sign out?
- What is the difference between lock and disconnect session?
- How would Touch Login mode work if I am running thin clients on my network?
- Change Lock Settings through Client desktop application.
- Change Unlock Settings through Client desktop application.
- What's my computer's domain name?
- What's my computer's name?
- How to update the Client software.
- How to use GateKeeper in shared mode.
- Change AD passwords in GateKeeper.
- Can users log in with their Windows passwords?
- Why does GateKeeper take longer to load at computer startup?
- What happens when the computer hibernates?
- What happens when the computer shuts down?
- Does Windows Remote Desktop Services (RDP) work with GateKeeper?
- Why can't I unlock my computer with my GateKeeper token?
- Why are some options grayed out so I can't edit?
- Where can I download an older version of the GateKeeper software?
- How do I add a new token if I don't have my old token?
- How to find my username and domain on my computer.