Troubleshooting for Desktop Client Application
Information, troubleshooting, how-tos, and more on GateKeeper Client issues. Product questions answered on GateKeeper Proximity login for Windows, macOS, websites and desktop software applications. Information on how proximity locking and continuous authentication works on GateKeeper. Learn how passwordless access control, proximity login, continuous authentication, and faster 2FA can be achieved through GateKeeper Proximity. Learn more at www.gkaccess.com or reach out to the support team at support@gkaccess.com.
- What is the difference between lock and disconnect session?
- Is the GateKeeper Client desktop application required?
- How would Touch Login mode work if I am running thin clients on my network?
- How to update the Client software for end user computers in GateKeeper.
- Change AD passwords in GateKeeper.
- Can users log in with their Windows passwords?
- What's my computer's domain name?
- What's my computer's name?
- How to find my username and domain on my computer.
- Can I use Win+L to lock computer with GateKeeper?
- Sleep, shut down, restart computer with GateKeeper.
- What happens when the computer hibernates?
- What happens when the computer shuts down?
- Does GateKeeper work in Windows Safe Mode?
- Why did my windows change position and/or size after logging in with GateKeeper?
- Why does GateKeeper take longer to load at computer startup?
- Why can't I unlock my computer with my GateKeeper token?
- Why are some options grayed out so I can't edit?
- When I came back to my computer, why was someone else logged in to their GateKeeper account?
- Why is GateKeeper not the first login option on the login screen?
- Why am I already logged in without GateKeeper?
- Computer did not lock when I left.
- Computer frozen/stuck on login screen. Can't log in.
- Why is GateKeeper not installing on my computer?
- Where can I download an older version of the GateKeeper software?
- Why was my computer unlocked when I came back?
- Why did my computer lock while I was working?
- My key is right next to the computer but the computer keeps locking/disconnecting.