Are GateKeeper tokens serialized?

Serial Numbers on GateKeeper Tokens.

Yes, GateKeeper tokens are all serialized for ease of identification, uploading, deployment, and management. All GateKeeper Tokens shipped are provided with a list of the shipped tokens' serial numbers. This allows admins to quickly assign each user to a token before deployment.

GateKeeper Token Serial Number Location.

The serial number will be located either on the back of the token (rechargeable versions) or inside the GateKeeper Halberd token battery cover (battery-powered versions). The user can also see their token's serial number on their GateKeeper Client desktop application. Admins can also see token serial numbers in the GateKeeper Hub admin console.

Rechargeable Token	Battery-powered Token

If you are using your phone as your GateKeeper token, please open the GateKeeper Trident application on your phone. Click the SERIAL NUMBER button in the app, and a pop-up window will appear displaying the token's serial number.

GateKeeper Token Serial Number Lookup - Admins.

Admins can also look up token serial numbers for a user from their GateKeeper Hub admin console:

1. Open Google Chrome / Mozilla Firefox web browser.

2. Log in to the GateKeeper Hub and navigate to the Users page.

3. Click Tokens under the Actions of the user.

4. The Manage user tab will show the user's serial number. 

GateKeeper Token Serial Number Lookup - Desktop Client application.

If your token's serial number is erased and not visible, and you don't know the token's serial number, please follow the instructions below to scan the nearby token:

1. Log into a GateKeeper-enabled computer and click the Windows Key.

2. Type "GateKeeper Client" and click the app when it appears.

3. Then navigate to the system's tray in the lower left and click the "up arrow".

4. Click the GateKeeper Helmet icon to open the dashboard

 5. Click the "Tools" menu from the left pane.

6. Click "Test Token" from the Tools tab.**Make sure the token you're trying to scan is powered on.

7. The lowest value of RSSI will be your token's serial number. The Scan is quick, so it should only pick up tokens within about 6ft of the sensor in an office setting. Done!

For any additional questions or concerns regarding tokenized authentication, proximity login, computer locking, credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form at https://gkaccess.com/support/ or email [e-mail].

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