Why does my iPhone lock my computer?

We've observed this limitation with apps on iPhones, including Trident - iOS has been known to arbitrarily restrict apps' ability to access the phone's Bluetooth. This breaks the connection between Trident and the GateKeeper desktop application, resulting in the computer locking to ensure security. Please relaunch the Trident app on your iPhone to reconnect.

For any additional questions or concerns regarding proximity settings, computer locking, credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form on https://gkaccess.com/support/ or email [e-mail].

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