iPhone app for GateKeeper Trident limitations.

GateKeeper™ Trident iPhone app.

The following changes only affect the iOS users using GateKeeper Enterprise Client version 3.11.x:

The GateKeeper Trident iOS app will no longer offer the function continuous authentication and proximity lock functions. These functions are not available in iOS due to certain iOS restrictions that prevent Bluetooth from running in the background consistently. Specifically, users must either manually lock the computer (Pressing Windows Key + L) or implement a timeout policy.

Alternatively, users can use any OTP app on their iPhones to login to their computers instead of using the GateKeeper Trident mobile application.

Unlocking a computer with an iPhone

The GateKeeper Trident iOS app will function similarly to the fingerprint reader and OTP login options. 

The GateKeeper Trident app must be brought into the foreground with Bluetooth enabled on the iPhone. Then use any of the unlock methods enabled on the GateKeeper-enabled Client computer.

• Touch login
• GateKeeper + PIN

Remember, when leaving your workstation, remember to lock the computer by pressing Windows key + L or make sure you have an inactivity timeout policy set by your admin.

For a full list of limitations by authenticator type, see the chart below:

For any additional questions or concerns regarding GateKeeper™ proximity settings, computer locking, credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form on https://gkaccess.com/support/ or email [e-mail].

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