What is the 'Remember Previous User' setting in GateKeeper?

GateKeeper unlocks your computer based on the proximity of your token. The most secure method of unlocking your computer with GateKeeper is to use the GateKeeper (first factor) with your PIN (second factor). This requires you to both have your GateKeeper token with you AND type in your PIN every time you want to unlock your computer.

The "Remember Previous User" option adds a convenience factor to the GateKeeper with a PIN unlock method. By setting a short window of time for the Remember Previous User, you set the computer such that if the SAME user returns to the SAME computer within this specified time period, they won't have to retype in their PIN again to unlock that computer. 

An example of a situation where Remember Previous User is useful is when a user takes a short break from their computer. Let's say that the Remember Previous User is set to 5 minutes, then if the user gets up and walks away from the computer to get a cup of coffee and returns within 5 minutes, they will be automatically logged back into the computer and not have to type in their PIN.

Remember Previous User allows for a good combination of security and convenience using the GateKeeper for authentication. 

This method is only available on the enterprise version of the software and can be set from the GateKeeper Hub server application.

1. Open your GateKeeper Client application on your PC by pressing the Windows key on your keyboard and start typing "GateKeeper".

2. Click Settings from the left menu.

3. Under Unlock Settings, go to Remember Previous Login, and select your preferred length of time.

How to set Quick Return Timeout from the Hub admin console

Admins can let users that login using 2FA (token and PIN) to log back into their computers automatically (without retyping their PIN) if that same user returns to the same computer before a preset amount of time decided by the admins.

1. Login to your GateKeeper Hub admin console.

2. Click Groups & Settings.

3. Find the Group the computer and user are in and click Manage Settings then click Update Settings next to it.

4. Click UNLOCK SETTINGS.

5. Next to Quick Return Timeout, select Set on Hub and then select a length of time. If you wish to let the users choose the length of time, select Set on Client computer.

Done! Now users in that Group will be able to login using strong 2FA, then if they return to their same computer within the preset amount of time, they will be automatically logged back in without retyping their PIN.

For any additional questions or concerns regarding proximity settings, computer locking, credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form on https://gkaccess.com/support/ or email [e-mail].

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