How to Identify Inactive Users to Free Up GateKeeper Licenses

This guide explains how to identify inactive users in GateKeeper so licenses can be reassigned to users who will actively use the system. By reviewing reports in the GateKeeper Hub, administrators can determine which users have not had any recent GateKeeper activity.

There are two reports that can help identify inactive users.

Activity Report – Last Unlock by User

This report shows the last time each user unlocked their computer using their GateKeeper token. Reviewing this report allows administrators to quickly see when each user last authenticated with GateKeeper.

The following instructions will teach you to run a report based on the last time each user has used their GateKeeper token to unlock a computer.

How to Identify Inactive Users to Free Up GateKeeper Licenses.

1. Log in to the GateKeeper Hub then click "Reports".

2. Click "Create Report".

3. Click "Activity Reports".

4. Click "Last Unlock by User".

5. You will see the last time the user logged in, which computer they used, and which token they used for authentication. You can also download this report as a CSV or PDF file. Done.

For any additional questions or concerns regarding reports, proximity settings, computer locking, credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form on https://gkaccess.com/support/ or email [e-mail].