How to Find a GateKeeper Token Serial Number When the Label Is Unreadable.

Assuming the token's serial number is rubbed off, please use the instructions below to find the token's serial number.

Scanning for nearby tokens.

This tool will scan for any nearby GateKeeper tokens. You will see the token's Type, Serial Number, DeviceID, RSSI, and Status. **The token must be powered on for this tool to work. Please charge the token or use a fresh battery.

Requires GateKeeper Client app v3.12.28 and up.

1. Place your token next to the USB sensor, then open the GateKeeper Client application.

2. Click the "Tools" menu from the left pane.

3. Click "Test Token" from the Tools tab.

4. The token closest to the USB sensor will have the strongest RSSI value and will be listed first. Based on the image below, -32 is the strongest value and represents the closest. The Scan is quick, so it should only pick up tokens within about 6ft of the sensor in an office setting. Done!

If you have any further questions, IT problems that need to be addressed, or compliance problems that need to be solved, please visit www.gkaccess.com or contact us [e-mail] or [phone] to see how GateKeeper Enterprise can automate digital security for your end-users and admins.

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