What if a password changes?

Updating passwords in GateKeeper Proximity.

Active Directory / Local Password - Users are prompted to update the password on the login screen.

1. User attempts to log in with their GateKeeper PIN for their token.

2. Message says the password must be changed before signing in.

 

3. The user types the old password and the new one in the second field.

4. Message will state that the password update has been completed successfully. This will also sync the new password with the GateKeeper Hub server and database.

 

5. The user is redirected to the GateKeeper login screen to enter their PIN and login.

 

6. The user types in the PIN, and the computer unlocks.

Web Password - It requires users to update the password through the web password manager.

To edit an existing web password (usernames and passwords) in your GateKeeper Password Manager Extension:

1. Open Google Chrome/Firefox and click the GateKeeper Password Manager extension icon.

The number in the GateKeeper icon represents how many login password credentials you have saved for the current site that is open.

2. Click All Items.

3. Locate the desired web login account and click the edit icon next to the password.

4. Update your information by editing the text boxes and then click Save Password. Done!

Users can also update their passwords from the GateKeeper Client desktop application by going to the Passwords tab.

Application Password - It requires users to update the password through the application browser or on the application through the application password manager.

1. Open the desktop application then click the blue helmet icon.

2. From there, click the credentials that you want to update password.

3. Click "Edit Password".

4. Type the password and retype the same password in the "Confirm Password" field, then click "Update".

Updating existing user's password - Hub Admin

To edit an existing GateKeeper user's username or password (web, local), please follow the steps below:

1. Open Google Chrome/Firefox web browser.

2. Log in to the GateKeeper Hub and navigate to the Users page.

3. Find the user using the search bar on the right, then click "Passwords" under the "Actions" column.

4. Find the password you want to change then click "Edit" under the "Actions" column.

5. In the "Edit Password" tab, please update your password, then click Save Password.

Active Directory passwords automatically sync with the users and AD.

Update Active Directory passwords for users.

For any additional questions or concerns regarding proximity settings, computer locking, credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form on https://gkaccess.com/support/ or email [e-mail]. 

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