GateKeeper hardware replacement policy.

All GateKeeper hardware (USB sensors and Halberd tokens) purchased from Untethered Labs include a 1-year limited warranty to cover any manufacturer's defects. For example, if the hardware suddenly stopped functioning.

We do NOT replace any hardware with broken or missing components. Please use the following articles below to determine if your hardware is malfunctioning.

• How to tell if your token is bad.
• How to tell if your USB sensor is bad.

To receive a replacement, contact GateKeeper Support at [e-mail] and provide the following to confirm you're eligible for a replacement:

• Order number from a purchase within one calendar year of the requested date 

Our support team will follow up to confirm your eligibility for a replacement and the best shipping address. 

For any additional questions or concerns regarding proximity settings, computer locking, credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form on https://gkaccess.com/support/ or email [e-mail].

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