These instructions are for GateKeeper personal Client software version users ONLY. Resetting the GateKeeper software to default settings will delete the user's profile including all credentials (passwords) and tokens currently saved. Use these instructions in case you have forgotten your GateKeeper PIN or lost your GateKeeper key and need to register another one.
Method 1
1. Open your GateKeeper Client application on your PC by pressing the Windows key on your keyboard and start typing "GateKeeper".
2. Click the Settings tab on the lower-left corner.
3. Expand the Advanced Settings tab.
4. Scroll down to the bottom, next to Reset Database to Factory Settings, and click Factory Reset.
5. Type your username, domain, and password then click Reset. Done! Please click here for help finding your username and domain name.
The New User tab will be enabled for you to begin the registration process. Click here for step-by-step directions.
Method 2:
Use this option if you do not know your password to reset the database.
1. Uninstall the GateKeeper software - please click here for detailed instructions.
2. Go to the Program Data folder: C:\ProgramData.
3. Delete the folder named GateKeeper.
4. Install the GateKeeper software. Done! The New User tab will be enabled for you to begin the registration process. Click here for step-by-step directions.
For any additional questions or concerns regarding proximity settings, computer locking, credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form on https://gkaccess.com/support/ or email support@gkaccess.com.
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