Unable to connect to the SQL Server.

*For on-premise version of GateKeeper Hub only.

Verify the IP address of the computer where the SQL Server is installed. If it is on the same machine just enter ‘(local)’. If it is on a different machine, log on to that machine. Open the Command Prompt, type ‘ipconfig’, and note the IP address of the machine.

To check the instance name of the SQL Server, open SQL Server Management Studio and verify the instance name by clicking Connect to log in. The instance name is mentioned under ‘Server name’.

For any additional questions or concerns regarding authentication, proximity settings, computer locking, credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form on https://gkaccess.com/support/ or email [e-mail].

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