Licensing New GateKeeper Enterprise Users.
If you have run out of users in your purchased GateKeeper license, you will have to add more users to your license from your customer portal. If you have a recurring license (automated bill), please use the instructions below. If you don't have a recurring license, please contact your GateKeeper rep for help adding users.
Add users through the customer portal




The GateKeeper Hub should automatically reflect the changes in about an hour. If not, please follow the instruction below to force the Hub to see the changes.

How to force your GateKeeper Hub to check for license changes.
1. Log in to your GateKeeper Hub and go to the Administration page in the top right corner of the Hub.
2. On the Administration page, click Licenses from the left pane.
3. Click Sync Licenses. Done!
For any additional questions or concerns regarding proximity settings, computer locking, credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form on https://gkaccess.com/support/ or email support@gkaccess.com.
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