Add users to subscription license.

Licensing New GateKeeper Enterprise Users.

If you have run out of users in your purchased GateKeeper license, you will have to add more users to your license from your customer portal. If you have a recurring license (automated bill), please use the instructions below. If you don't have a recurring license, please contact your GateKeeper rep for help adding users.

Add users through the customer portal

1. Sign into your GateKeeper Customer Portal account; sign in.

 

 

2. Click the Licenses option.

 

3. If you have already purchased a license (RECURRING LICENSE) for this Hub instance, just click "Add Users" next to the Hub instance name on the right side.

 

 

4.  Change the number of users you would like this license to have.

 

5. Make sure the billing information is correct and submit the order. Done!
The GateKeeper Hub should automatically reflect the changes in about an hour. If not, please follow the instruction below to force the Hub to see the changes. 

 

 

How to force your GateKeeper Hub to check for license changes.

1. Log in to your GateKeeper Hub and go to the Administration page in the top right corner of the Hub. 

2. On the Administration page, click Licenses from the left pane.

3. Click Sync Licenses. Done!

For any additional questions or concerns regarding proximity settings, computer locking, credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form on https://gkaccess.com/support/ or email [e-mail].

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