Add users to subscription license.

Licensing New GateKeeper Enterprise Users.

If you have run out of users in your purchased GateKeeper license, you will have to add more users to your license from your customer portal.

1. If you have a customer portal account, sign in, otherwise, create an account.

 

 

2. Click the Licenses option.

 

3. If you have already purchased a license (RECURRING LICENSE) for this cloud Hub instance, just click "Add Users" next to the Hub instance name on the right side.

 

 

4. Change the number of users you would like this license to have.

 

5. Make sure the billing information is correct and submit the order. Done!

 

 

Additional Steps for On-Premise GateKeeper Hub version licenses:

Your GateKeeper license is available for purchase and download in your GateKeeper Customer Portal account. 

If you have not already done so, you will need to download and install the GateKeeper Hub on-premise version, which will allow you, as the admin, to upload your purchased licenses and begin deploying GateKeepers to your network.

Download the on-premise Hub from the Customer Portal in the Software tab. Install on any computer on the network.

 

Link on how to install the on-premise GateKeeper Hub

1. Log in to your GateKeeper Hub and go to the Administration page in the top right corner on the Hub. 

2. On the Administration page, click Hub Administration.

3. Click the Licenses section and click +New License to locate the license file you downloaded after purchase.

4. Once you have selected the license, click Upload to finish updating your license to the Hub.

All set. Now you can have as many users as licenses you have purchased and uploaded to your GateKeeper Hub. 

You are also welcome to purchase backup Halberd key fob tokens in case employees lose them.

You can also purchase additional USB proximity sensors if you have more computers users need to access. We highly recommend 2 per workstation for optimal performance.

For any additional questions or concerns regarding proximity settings, computer locking, credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form on https://gkaccess.com/support/ or email [e-mail].

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