Troubleshooting your GateKeeper Halberd Token.

The following test will help a GateKeeper user identify if their GateKeeper Halberd token is functioning properly or not. If the token fails either of the tests, then it is not functioning and should be replaced. 

To complete the tests, you will need the following:

1. The GateKeeper Client software installed

2. A registered GateKeeper User

3. If it is a rechargeable token, get your USB-C Cable. If it is a battery-powered token, get a new CR2450 Battery

4. GateKeeper USB Sensor

Test 1: Power Check

1. [Rechargeable token] Turn the power switch on, located next to the charging port. When the token beeps, it is powered on. If the token is not beeped, please use the USB-C cable to charge your token.

[Powered-battery token] Insert a new CR2450 battery at an angle into the Halberd token in case the current battery is low. If the token beeps, then it is powered on. Please skip the remaining steps and start Test 2. 

2. If the token does not beep, then the token is no longer functioning properly. Contact us at [e-mail] to see if you're eligible for a replacement. Done! 

Test 2: Button Check

This test will check that the Button to lock feature still works. 

1. If you have a rechargeable token, please charge it using USB-C for 15 minutes. Or if you have a battery-powered token, please open the back cover and Insert a new CR2450 battery into the token.

2. On the side of the GateKeeper Halberd token, hold the button down until the token beeps and the LED turns Green. 

If the token does not beep or the LED turns on Red, contact GateKeeper at [e-mail] to see if you're eligible for a replacement. Done!

Test 3: Software Test

GateKeeper Enterprise Users Software Test

The following test will check that the GateKeeper Halberd token is properly advertising to the GateKeeper Client software. 

1. [Rechargeable Token] - Grab a token then turn the power switch ON. 

[Battery-powered Token] - Place a CR2450 coin cell battery, into the GateKeeper Halberd token. 

2. Open the GateKeeper Client app.

3. Click the Tools icon.

4. Click the Test GateKeeper Token button. 

5. The software will search for any nearby tokens. If the Halberd does not appear, please contact us at [e-mail] to see if you're eligible for a replacement. Done!

GateKeeper Software Test for Personal Users (Free version)

The following test is for the single-user version of the software and will check if the token can be seen by the GateKeeper Client software. This test will require a GateKeeper USB sensor, Client software, and a registered GateKeeper user. 

1. If you have a rechargeable token, please charge it using USB-C for 15 minutes. Or if you have a battery-powered token, please open the back cover and Insert a new CR2450 battery into the token.

2. Place the token next to the USB sensor. 

3. Open the GateKeeper Client desktop application.

4. If no user is connected, click Connect Token.

5. Enter the PIN of the suspected faulty token, then click Connect.

6. If your token connects to the software, then you have a functioning Halberd token. Done! Skip the remaining steps. 

7. If your token fails this test, it is not functioning properly. Contact Untethered Labs at [e-mail] to see if you're eligible for a replacement. 

For any additional questions or concerns regarding proximity settings, computer locking, credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form at https://gkaccess.com/support/ or email [e-mail].

-------------------------------------------------------------

troubleshooting Halberd; how do I know if my token is working.; is gatekeeper broken; gatekeeper got wet; token got wet; token malfunctioning; test token; Troubleshooting the Halberd token; Troubleshoot the Halberd token.; Check if Halberd token is working or not.;