How do I obtain Logs from the GateKeeper Hub.

GateKeeper Hub log files.

The logs page shows all the error logs that are collected by GateKeeper Hub and stored locally on the computer. These logs can be examined to manage any issues that might be reported during the operation of the GateKeeper Hub website.

The logs can be viewed by clicking the button and deleted by clicking on the  button. In case of any issues with the performance of the GateKeeper Hub server, please send the latest log to GateKeeper Support at [e-mail] to aid in diagnosis.

How to send logs from the GateKeeper Hub

1. Please log in to the server where the GateKeeper Hub is running. 

2. Open the GateKeeper Hub Manager.

3. Click the Logs tab

4. Click the View icon.

5. Email the support team ([e-mail]) from the Log file that opens after clicking the view icon.

 

For any additional questions or concerns regarding proximity login, computer locking, credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form on https://gkaccess.com/support/ or email [e-mail].

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