How to submit logs from the GateKeeper Client app.

How to submit logs from GateKeeper Client app.

If you are experiencing unintended lock events or cannot unlock your computer with your GateKeeper® key, or you have broken/lost your Halberd, or simply cannot get your token to connect to your computer, there is an easy way to get help by using the submit support request option. 

To submit a support ticket, please follow these instructions:

1. Open your GateKeeper Client application on your PC by pressing the Windows key on your keyboard and start typing "GateKeeper". 

2. Click the Help tab in the lower-left corner of the dashboard.

GateKeeper Enterprise Client App v3.12.32.0

3. Enter your email address, a description of the issue, and the time when the issue occurred (e.g. 14:00 or ~20 minutes ago). Click Submit. Done!

This will provide the support team with the information required to quickly and properly diagnose the issues. After successfully submitting feedback, a ticket will be generated in Zendesk, and a support agent will follow up within 24 hours. We thank you for your patience and strive to deliver the best client experience possible.

If you're unable to submit a ticket directly from the GateKeeper Dashboard, please use our main website to submit a help ticket: https://gkaccess.com/support/ or email the team at [e-mail].

Other helpful links for admins:

Admin FAQs - GateKeeper Enterprise

GateKeeper Enterprise Training for Admins

For any additional questions or concerns regarding GateKeeper™ proximity settings, computer locking, or credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form on https://gkaccess.com/support/ or email [e-mail].

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