How to contact GateKeeper Enterprise support.

Contact GateKeeper Proximity Support.

If you are experiencing unintended lock events or cannot unlock your computer with your GateKeeper® key, or you have broken/lost your Halberd, or simply cannot get your token to connect to your computer, there is an easy way to get help by using the submit support request option. 

 

Knowledge base

• • Open the web browser and navigate to https://gatekeeperhelp.zendesk.com/hc/en-us
  • From the search bar, type your questions or concerns. For example: How to add a user. It will show all related articles.
    

Support ticket

From Web browser.

• • Open the web browser and navigate to https://gkaccess.com/support/
  • From there, please fill out all the required fields. In the “Notes” section, leave a description of the issue and specify the time when the issue occurred (e.g., 14:00 or ~20 minutes ago).
    
    
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From the GateKeeper Client application (local PC). 

• • Open your GateKeeper Client application on your PC by pressing the Windows key on your keyboard and start typing "GateKeeper". 

    

  • Click the Help tab in the lower-left corner of the dashboard.

    GateKeeper Enterprise Client App v3.14.8.0

    

  • Submit your email address and within the description, a time when the issue occurred (e.g. 14:00 or ~20 minutes ago).

    This will provide the support team with the information required to quickly and properly diagnose the issues. After successfully submitting feedback, a ticket will be generated in Zendesk, and a support agent will follow up within 24 hours. We thank you for your patience and strive to deliver the best client experience possible.

  • If you're unable to submit a ticket directly from the GateKeeper Dashboard, please use our main website to submit a help ticket: https://gkaccess.com/support/

Chat

• • Open the web browser and navigate to https://gkaccess.com/support/
  • Click the section “Chat with us” or click “Help” at the left bottom side.
    

Direct contact information

1. • Email address: [e-mail]
   • Phone: [phone]

Other helpful links for admins:

Admin FAQs - GateKeeper Enterprise

GateKeeper Enterprise Training for Admins

For any additional questions or concerns regarding GateKeeper™ proximity settings, computer locking, credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form at https://gkaccess.com/support/ or email [e-mail].

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