Support options.

Support options listed below:

• *Quickest* Live Chat Option:
  Pops up on the bottom left hand corner of our website: www.gkaccess.com
• Email: 
  [e-mail] (24-hour response) 
• Detailed Knowledge Base such as:
  
  • Find your sweet spot - Adjusting your Locking and Unlocking Range for GateKeeper:
    https://gatekeeperhelp.zendesk.com/hc/en-us/articles/360056250994-Adjusting-your-lock-and-unlock-range-for-GateKeeper-
  • Troubleshooting Halberd Token:https://gatekeeperhelp.zendesk.com/hc/en-us/articles/360058775793-Check-if-Halberd-token-is-broken-or-not-
  • Troubleshooting USB Sensor:https://gatekeeperhelp.zendesk.com/hc/en-us/articles/360052829873-How-to-check-if-my-USB-proximity-sensor-is-working-
  • GateKeeper Login Screen Error Messages Explained: https://gatekeeperhelp.zendesk.com/hc/en-us/articles/4612089808659-GateKeeper-Login-Screen-Error-Messages-
  • GateKeeper Client App Error Messages Explained: https://gatekeeperhelp.zendesk.com/hc/en-us/articles/4615114314003-GateKeeper-Client-App-screen-error-messages-.
• End User Video Guides such as:
  • Introduction: What is GateKeeper? 0:53 seconds
  • First Time Token Setup Based on Unlock Methods 
    • What end users see: PIN to Unlock Users 2:16 seconds
    • What end users see: PIN to Unlock on Kiosk Computers1:15 seconds
  • Introducing the Password Vault on Web Browsers -  Enabling the GateKeeper Password Manager on:
    • Chrome1:26 seconds
    • Firefox 0:59 seconds
    • Edge 1:23 seconds
      
  • Password Vault Management:
    • How to add website and desktop applications 1:28 seconds
    • How to update website and desktop applications 0:41 seconds
  • Token Policy:
    • PIN users 0:58 seconds
    • Touch to Unlock 0:58 seconds
  • Backup Login Method
    • Setting up OTP 2:37 seconds
    • Can't Login? Basic Troubleshooting 1:11 seconds

For any additional questions or concerns regarding proximity settings, computer locking, credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form on https://gkaccess.com/support/ or email [e-mail].