How to enforce unlocking the computer.

When the user attempts multiple failed logins, GateKeeper will prevent access to the computer.

If you need computer access as soon as possible, you can contact your GateKeeper Hub Administrator, who can enforce unlocking the computer.

Admins can enforce unlocking the computer after access is locked due to multiple failed login attempts.

1. Log in to the GateKeeper Hub.

2. Click the 'Computers' tab from the left menu.

3. Search the computer using the search bar.

4. Click the 'Profile' under the 'Actions' column.

5. In the middle of the tab, you will see the 'GateKeeper Access Status' and the 'Access Locked' status.

6. Click the 'Clear GateKeeper Access Lock' then wait for like 30-60 seconds.

7. Close the tab and re-open the tab, the 'GateKeeper Access State' has been changed to 'Access Enabled'.

Now, the computer is unlocked for the GateKeeper access.

For any additional questions or concerns regarding proximity settings, computer locking, credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form at https://gkaccess.com/support/ or email [e-mail].