What to do if the Bluetooth status repeatedly toggles on and off when updating the GateKeeper Client app.

If, when updating the GateKeeper Client application from an outdated version to the latest, you experience errors where your Bluetooth status repeatedly toggles on and off, please follow these steps:

1. Uninstall the current GateKeeper Client application:

• Open the Control Panel.
• Under "Programs," click "Uninstall a program."
• Uninstall "GateKeeper Client."

2. Delete the GateKeeper folder:

• Open File Explorer by pressing Win+E.
• Navigate to C:\ProgramData.
• Delete the entire "GateKeeper" folder.

3. Reinstall the GateKeeper Client application:

How to download the GateKeeper Enterprise Client application from the Hub.

For any additional questions or concerns regarding proximity settings, computer locking, credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form at https://gkaccess.com/support/ or email [e-mail].