Understanding Alerts in GateKeeper Hub.
What are Alerts in GateKeeper Enterprise? Administrators can set up an Alert to receive notifications of certain GateKeeper activity. All tracked activities are called Events (Admin Login, Non-GateKeeper Unlocks, Failed Logins, etc.). This allows for real-time tracking of login activity to help with preventative security measures and active monitoring.
The Alerts page allows you to set up customized alerts based on events sent by the GateKeeper client application to the Hub. Certain System Alerts, such as low battery status and new software releases, are pre-set for you to use. Hub administrators can choose to create new alerts and have them delivered to Hub administrators via notifications, text messages, or email. An Alert comprises computers, users, and events that are sent from the client application to the Hub. An Alert Log will be created every time an alert is triggered, and these logs can then be filtered and analyzed further.
To access Alerts, log in to GateKeeper Hub. Then click on Alerts. Open Manage Alerts.
Each notification has two settings that can be customized:
- Delivery Methods: Email, SMS, or a notification on the Hub.
- Alert Recipients: You can select who receives these alerts. Only GateKeeper Hub administrators can receive alerts.
The Alerts page has two types of alerts: System Alert and User Alert.
System Alerts are pre-configured. When a new GateKeeper administrator is created, they are automatically added to this group and will receive notifications. Only the status and delivery options can be changed.
Below is a list of all the “System Events” options available to track and receive notifications on:
- GateKeeper Software Update
- Low Battery
User Alerts are custom-configured by your team. These types of notifications are triggered by user and computer Events.
Below is a list of all the “User Events” options available to track and receive notifications on:
- GateKeeper Unlock
- Account Password Updated
- Admin Login
- Application Password Used
- Client Update Failed
- Client Update Started
- Client Update Successful
- Computer Access Locked
- Computer Access Unlocked
- Console Connect
- Console Disconnect
- GateKeeper Lock
- GateKeeper OTP Unlock
- GateKeeper Service Started
- GateKeeper Service Stopped
- Launched Add-On App
- Launched Okta Plugin
- Launched RDP
- Login Failed
- Non-GateKeeper Lock
- Non-GateKeeper Unlock
- Password Deleted
- Password Registered
- Password Updated
- Phone App Logout
- Phone Application Registered
- Phone Application Unregistered
- Phone Password Used
- Recovery Code Used
- Remote Connect
- Remote Disconnect
- Session Locked
- Session Logoff
- Session Logon
- Session Unlocked
- Token Deleted
- Token PIN Reset
- Token Registered
- User Connected
- User Disconnected
- User Registered
- Web Password Used
See "How to set up an Alert in GateKeeper."
For any additional questions or concerns regarding proximity settings, computer locking, credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form on https://gkaccess.com/support/ or email support@gkaccess.com.
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