Troubleshoot in GK Hub Manager.

 Troubleshooting in GateKeeper Hub Manager

For on-premise GateKeeper Hub only. The troubleshooting page allows you to run automated tests on the GateKeeper Hub installation. The automatic tests validate various prerequisites, SQL Server connection, IIS setup, and other aspects of the GateKeeper Hub server and report on any errors that may be present. 

How to run the GateKeeper Hub Manager Troubleshooter

1. Please log in to the computer hosting the GateKeeper Hub. 

2. In the Windows search field, type GateKeeper Hub Manager to launch the application.

3. Click Troubleshoot, then click Run to start the troubleshooting diagnosis. It will check all possible points of error and report results.

If any step fails, please contact GateKeeper Support at [e-mail] to resolve the issue.

• Check if Microsoft Windows Hosting Bundle 7.0.5 is installed
• Check if Microsoft Visual C++ Redist 2017 is installed
• Check if Microsoft SQL server service is running
• Check if Mixed Mode authentication is enabled
• Check if SQL server is accessible
• Check if GateKeeper Hub database is accessible
• Check if IIS Application Pool for Hub is running
• Check if GateKeeper Hub website is running

Other helpful links for admins:

Admin FAQs - GateKeeper Enterprise

GateKeeper Enterprise Training for Admins

For any additional questions or concerns regarding proximity login, computer locking, credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form on https://gkaccess.com/support/ or email [e-mail].

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